By End of 2025, Almost Every Enterprise App Will Have Embedded AI Assistants
By 2026, Enterprise Apps Will Be Embedded with Task Specific AI Agents Featuring True Agentic AI Capabilities
CIOs Have Three to Six Months to Set Their Agentic AI Strategy and Investments
Forty percent of enterprise applications will be integrated with task-specific AI agents by 2026, up from less than 5% today, according to Gartner Inc., a business and technology insights company. As organizations accelerate digital transformation, agentic AI in enterprise applications will move beyond individual productivity, setting new standards for teamwork and workflow through smarter human-agent interactions.
Gartner forecasts agentic AI will drive approximately 30% of enterprise application software revenue by 2035, surpassing $450 billion, up from 2% in 2025.
“AI agents are evolving rapidly, progressing from basic assistants embedded in enterprise applications today to task-specific agents by 2026 and ultimately multiagent ecosystems by 2029,” said Anushree Verma, Sr Director Analyst at Gartner. “This shift transforms enterprise applications from tools supporting individual productivity into platforms enabling seamless autonomous collaboration and dynamic workflow orchestration.”
CIOs have a crucial three- to six-month window to define their agentic AI strategy, as the industry is at an inflection point. Organizations that do not embrace agentic AI promptly risk falling behind their peers. Managing strategic priorities requires a focused approach across the five stages of agentic AI evolution (see Figure 1).
Figure 1: The Future of Agentic AI in Enterprise Applications
Source: Gartner (August 2025)
Stage 1: AI Assistants for Every Application
Gartner predicts that by the end of 2025 almost every enterprise application will have embedded assistants, transforming inefficient apps into intelligent systems that operate on users’ behalf.
AI assistants are the precursor to agentic AI. They simplify tasks and interactions for users but depend on human input and do not operate independently. The most common misconception is referring to these AI assistants as agents, a misunderstanding fueled by widespread “agentwashing.”
“CIOs and technology leaders must focus on creating seamless employee experiences by integrating AI assistants with robust APIs, enabling a shift from traditional application-centric interfaces,” said Verma.
Stage 2: Task-Specific Agent Applications
By 2026, AI assistants will evolve into AI agents with task specialization, a significant step toward true agentic capabilities. Gartner predicts 40% of enterprise applications will be integrated with task-specific agents by 2026, up from less than 5% today.
“As AI agents begin acting independently and handle tasks ranging from routine development to complex incident response without human involvement, leaders must ensure strong security and governance,” said Verma.
Stage 3: Collaborative AI Agents Within an Application
Collaboration among AI agents will redefine enterprise applications as organizations move beyond single-purpose automation. By 2027, Gartner predicts one-third of agentic AI implementations will combine agents with different skills to manage complex tasks within application and data environments.
Today’s AI agents often focus on individual, task-specific functions, which can limit their overall business impact. Collaborative agents will offer more adaptable and scalable solutions by learning from real-time data and adjusting to new conditions. At this stage, technology leaders will need to prioritize standardization and interoperability and adopt protocols that support seamless agent-to-agent communication.
Stage 4: AI Agent Ecosystems Across Applications
By 2028, AI agent ecosystems will enable networks of specialized agents to dynamically collaborate across multiple applications, allowing users to achieve goals without interacting with each application individually.
This shift will drive the need for new business models, greater transparency, dynamic pricing and increased governance to ensure ethical agentic AI operations.
Gartner estimates that by 2028, a third of user experiences will shift from native applications to agentic front ends, requiring new business models to avoid disintermediation.
Stage 5: The “New Normal” for Democratized Enterprise Apps
Gartner predicts that by 2029, at least 50% of knowledge workers will develop new skills to work with, govern and create AI agents on demand for complex tasks.
“As agentic AI matures, standardized protocols and frameworks will enable seamless interoperability, allowing agents to sense their environments, orchestrate projects and support a wide range of business scenarios,” said Verma. “Early adopters will set the standard for the new normal while others risk falling behind as humans begin relying on AI agents as much as their smartphones.”
สิ้นปีนี้ (2568) แอปพลิเคชันระดับองค์กรเกือบทั้งหมดจะมี AI Assistants ฝังในระบบ
และปีหน้า (2569) แอปพลิเคชันระดับองค์กรจะฝัง AI Agents เฉพาะงาน ที่มีความสามารถด้าน Agentic AI อย่างแท้จริง
โดยผู้บริหาร CIO มีเวลา 3-6 เดือน ในการกำหนดกลยุทธ์และการลงทุนในด้าน Agentic AI
การ์ทเนอร์เผยในปีหน้า (2569) แอปพลิเคชันระดับองค์กร (Enterprise Applications) 40% จะฝังเทคโนโลยี AI Agents ที่ออกแบบมาสำหรับงานเฉพาะ (หรือที่เรียกว่า Task-Specific AI Agents) เพิ่มขึ้น จากปัจจุบันที่มีน้อยกว่า 5% สาเหตุหลักมาจากการที่หลายองค์กรเร่งการทำดิจิทัลทรานส์ฟอร์เมชัน โดย Agentic AI ในแอปพลิเคชันระดับองค์กรจะมีประสิทธิภาพการทำงานเพิ่มขึ้นกว่าในระดับการใช้งานของบุคคลทั่วไป และยังสร้างมาตรฐานใหม่ ๆ ของการทำงานเป็นทีม รวมถึงเวิร์กโฟลว์ผ่านการมีส่วนร่วมระหว่างมนุษย์และเอเจนต์ที่ฉลาดมากยิ่งขึ้น
