Happenings

Contact Center as a Service and Conversational AI and Virtual Assistant Segments Driving Growth Worldwide contact center (CC) and CC conversational AI and virtual assistant end-user spending is projected to total $18.6 billion in 2023, an increase of 16.2% from 2022, according to Gartner, Inc. “Near-term investment growth rates for CC and CC conversational AI […]

Gartner, Inc. today highlighted the top trends impacting the future of data science and machine learning (DSML) as the industry rapidly grows and evolves to meet the increasing significance of data in artificial intelligence (AI), particularly as the focus shifts towards generative AI investments. Peter Krensky, Director Analyst at Gartner said: “As machine learning adoption […]

Growth is the Top Strategic Business Priority for Half of CEOs Majority of CEOs Believe an Economic Downturn or Recession Will be Shallow and Short Inflation and Price Sensitivity Creating the Biggest Shifts in Customer Behavior A recent survey of CEOs and senior executives by Gartner, Inc. revealed that artificial intelligence (AI) was the top […]

By Avivah Litan, VP Analyst at Gartner As generative AI innovation continues at a breakneck pace, concerns around security and risk have become increasingly prominent. Some lawmakers have requested new rules and regulations for AI tools, while some technology and business leaders have suggested a pause on training of AI systems to assess their safety. Generative AI isn’t […]

Current Economic Uncertainty Driving Organizations to Invest in Agile IT Infrastructure Worldwide banking and investment services IT spending is forecast to total $652.1 billion in 2023, an increase of 8.1% from 2022, according to Gartner, Inc. Spending on software will see the largest growth with an increase of 13.5% in 2023. “Current economic headwinds have […]