Gartner

Contact Center as a Service and Conversational AI and Virtual Assistant Segments Driving Growth Worldwide contact center (CC) and CC conversational AI and virtual assistant end-user spending is projected to total $18.6 billion in 2023, an increase of 16.2% from 2022, according to Gartner, Inc. “Near-term investment growth rates for CC and CC conversational AI […]

Gartner, Inc. today highlighted the top trends impacting the future of data science and machine learning (DSML) as the industry rapidly grows and evolves to meet the increasing significance of data in artificial intelligence (AI), particularly as the focus shifts towards generative AI investments. Peter Krensky, Director Analyst at Gartner said: “As machine learning adoption […]

Growth is the Top Strategic Business Priority for Half of CEOs Majority of CEOs Believe an Economic Downturn or Recession Will be Shallow and Short Inflation and Price Sensitivity Creating the Biggest Shifts in Customer Behavior A recent survey of CEOs and senior executives by Gartner, Inc. revealed that artificial intelligence (AI) was the top […]

By Avivah Litan, VP Analyst at Gartner As generative AI innovation continues at a breakneck pace, concerns around security and risk have become increasingly prominent. Some lawmakers have requested new rules and regulations for AI tools, while some technology and business leaders have suggested a pause on training of AI systems to assess their safety. Generative AI isn’t […]

Current Economic Uncertainty Driving Organizations to Invest in Agile IT Infrastructure Worldwide banking and investment services IT spending is forecast to total $652.1 billion in 2023, an increase of 8.1% from 2022, according to Gartner, Inc. Spending on software will see the largest growth with an increase of 13.5% in 2023. “Current economic headwinds have […]

Digital Workplace Leaders Can Implement Shared Applications and Practices to Drive Better Business Outcomes A recent survey by Gartner, Inc. found that 47% of digital workers struggle to find information or data needed to effectively perform their jobs. “Employees struggle to stay afloat as information and applications flood their digital workplace. Although digital workers are […]

70% of Organizations Currently in Exploration Mode with Generative AI In a recent Gartner, Inc. poll of more than 2,500 executive leaders, 45% reported that the publicity of ChatGPT has prompted them to increase artificial intelligence (AI) investments. Seventy percent of executives said that their organization is in investigation and exploration mode with generative AI, while 19% are […]

CIOs Should Use These Trends to Shape Government Modernization, Insights and Transformation  Gartner, Inc. identified the top 10 government technology trends for 2023 that can guide public sector leaders in accelerating transformation as they prepare for post-digital government and a relentless focus on mission objectives. “Not only is the current global turmoil and technological disruption putting pressure on governments […]

By Mbula Schoen, Senior Director Analyst at Gartner Following numerous announcements of layoffs across the tech industry, many tech and business leaders have concluded that the tech talent crunch is over. Appearances can be deceiving, however. In a recent Gartner survey, 86% of CIOs reported facing more competition for qualified candidates and 73% were worried […]